breadcrumb-navxt domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/evepharmacy/public_html/wp-includes/functions.php on line 6114This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions<\/strong>) on which we supply any of the products (Products<\/strong>) listed on our website www.evepharmacy.ae<\/a> (the\u00a0Site<\/strong>) to you. The Products listed on the Site may be supplied directly by Eve Pharmacy. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the “File” menu of your browser. Please also note that the use of the Site is subject to the terms contained in the\u00a0Website Terms of Use, which apply whether or not you order any Products from the Site.<\/p>\r\n We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see\u00a0Privacy Policy.<\/p>\r\n The Site is operated by Eve Pharmacy (we \/ us<\/strong>). We are registered in UAE with our registered office at Shop 1 J1 Building, Garden City, Al-Jurf, Ajman. Our UAE VAT registration number is 100428268500003.<\/p>\r\n 2.1\u00a0<\/strong>You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Proceed to Secure Payment” button on the “Payment details” page. No amends can be made by you to your order after this point.<\/p>\r\n 2.2\u00a0<\/strong>After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the\u00a0Dispatch Confirmation<\/strong>). The contract between us for the sale of a Product will only be formed when we send you the Dispatch Confirmation for the relevant Product. If you order several Products from us which are being delivered at different times or separately from a 3rd Party Supplier, each contract is formed when we provide the Dispatch Confirmation for each Product.<\/p>\r\n 2.3\u00a0<\/strong>Each Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.<\/p>\r\n 2.4\u00a0<\/strong>We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.<\/p>\r\n 2.5\u00a0<\/strong>We may be unable to process your order if:<\/p>\r\n 2.6\u00a0<\/strong>Certain Products made available on the Site are subject to age restrictions imposed by law. We are not permitted by law to supply these Products to individuals who do not satisfy the relevant age requirement and, if you are underage, you must not attempt to order these Products. By registering on the Site, using the Site and \/ or making a purchase, you confirm and certify that the information you provide, included but not limited to, your date of birth is complete, accurate and up-to-date.<\/p>\r\n 3.1\u00a0<\/strong>We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.<\/p>\r\n 3.2\u00a0<\/strong>We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see\u00a0Delivery Information\u00a0for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.<\/p>\r\n 3.3\u00a0<\/strong>For certain bulky or heavy items, there may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.<\/p>\r\n 4.1\u00a0<\/strong>Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.<\/p>\r\n 4.2\u00a0<\/strong>Ownership of Products will pass to you on: delivery of the Products; or us receiving full payment of all sums due in respect of the Products, whichever is the later.<\/p>\r\n 5.1\u00a0<\/strong>The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.<\/p>\r\n 5.2\u00a0<\/strong>These prices include UAE VAT at the applicable local rates but exclude delivery costs. If your delivery address is in the Abu Dhabi, the prices include all UAE taxes and import duties (where applicable) but exclude delivery costs. Delivery costs will be added to the total amount due once you have selected a delivery service from the available options. These are set out in Delivery Information.<\/p>\r\n 5.3\u00a0<\/strong>Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.<\/p>\r\n 5.4\u00a0<\/strong>We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Payment details” page.<\/p>\r\n 5.5\u00a0<\/strong>By using a credit\/debit card to pay for your order, you confirm that the card being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information in accordance with our\u00a0Privacy policy. All credit\/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit\/debit card payment in accordance with your order.<\/p>\r\n 5.6\u00a0<\/strong>The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.<\/p>\r\n 5.7\u00a0<\/strong>The Site may offer ‘Web Exclusive Prices’ on selected Products which will be cheaper than prices in our stores.<\/p>\r\n 6.1\u00a0<\/strong>Except in relation to the Products specified in the next paragraph, you may cancel your order at any stage before the Products are dispatched to you, and up to 28 days after receipt. To cancel your order prior to confirmation of dispatch you can either (a) complete and return the\u00a0cancellation form\u00a0to\u00a0help@evepharmacy.ae<\/a>\u00a0 to contact our Customer team. To cancel an order after confirmation of dispatch there is no need to contact us. You can simply follow the\u00a0Returns Procedure. Your right to cancel set out in this paragraph 6.1 is in addition to your rights under the Consumer Contracts Regulations 2013 (the \u201cRegulations\u201d). Further details of your rights under the Regulations are set out in paragraph 6.8.<\/p>\r\n 6.2\u00a0<\/strong>Exceptions<\/p>\r\n (a) Unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered, you may not cancel your order if the Products are (i) perishable items (e.g. food and baby milk); (ii) medicines; (iii) personalized for you; (iv) sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered; or (v) unsealed Products which are not suitable for return due to health or hygiene reasons (for example, pierced earrings) unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.<\/p>\r\n (b) If your Products have been supplied by a 3rd Party Supplier,\u00a0do not follow the Returns Procedure specified above in paragraph 6.1<\/strong>. Instead, you will receive a document labelled “Returns Information” from the 3rd Party Supplier, with your Products. You must check the Returns Information document and follow the steps in that document to return a 3rd Party Supplier Product. Take care to return the item(s) within the time period specified in that document, we (Eve Pharmacy) do not handle the returns and these Products cannot be returned to one of our stores.<\/p>\r\n <\/p>\r\n 6.3\u00a0<\/strong>Where you decide to cancel an order after the Products have been dispatched, you will be under a duty to return them to us or the relevant 3rd Party Supplier (as applicable), at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within the time period specified in the\u00a0Returns Procedure\u00a0(if it is a Product supplied directly by Eve Pharmacy) or\u00a0Returns Information<\/strong>\u00a0(if it is a Product supplied directly from a 3rd Party Supplier) received with the Products. Note that Products ordered online and supplied directly by Eve Pharmacy can be taken by you to a Eve Pharmacy store to handle the return. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them.<\/p>\r\n 6.4\u00a0<\/strong>You should return the Products to us or the relevant 3rd Party Supplier (as applicable) unused (except to the extent reasonably necessary to examine them or where the Eve Pharmacy 100% Happiness Guarantee applies), and in the same condition in which you received them together with the original Product packaging, in accordance with our Returns Procedure or the Returns Information received from the 3rd Party Supplier(s) (as applicable) for the Product(s).<\/p>\r\n 6.5\u00a0<\/strong>Cost of Return<\/p>\r\n (a) Products dispatched by Eve Pharmacy: We will bear the cost of you returning the Products to us providing the parcel is sent.<\/p>\r\n (b) Products dispatched by a 3rd Party Supplier: Please check your Returns Information for any cots and instructions relating to returning your Product(s).<\/p>\r\n NOTE:<\/strong>\u00a0IF YOUR ORDER COMPRISED SOME EVE PHARMACY PRODUCTS AND SOME 3RD PARTY SUPPLIER PRODUCTS, THEY CAN NOT BE RETURNED TOGETHER AND MUST BE SENT SEPARATELY ACCORDING TO THE INSTRUCTIONS IN THE RETURNS PROCEDURE FOR EVE PHARMACY PRODUCTS AND RETURNS INFORMATION FOR PRODUCTS SUPPLIED BY ANY 3RD PARTY SUPPLIER.<\/p>\r\n 6.6\u00a0<\/strong>After you cancel your order and return the Products we will reimburse you all sums debited by us including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products but excludes Products subject to the Eve Pharmacy 100% Happiness Guarantee We will notify you of your refund via e-mail within a reasonable period of time. We will make the reimbursement using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit\/debit card of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the Products from you; (b) 14 days of the day you provide us with evidence that you have returned the Products; or (c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order.<\/p>\r\n 6.7\u00a0<\/strong>In addition to our returns policy set out in paragraph 6.1 above, if any Product you purchase is damaged, faulty or incorrect, we or our 3rd Party Supplier(s) may offer an exchange or refund as appropriate, in accordance with your legal rights under the UAE Law. Your legal rights under the law are that within 30 days of delivery of the Products, you may exercise the right to a refund if the Product purchased is not of satisfactory quality, fit for purpose or as described. After the 30-day period, but within six months of the date of delivery and where the Product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair\/ replacement does not resolve the fault, a refund. On expiry of the sixth month following the date of delivery, similar rights under the Act exist, but only if you can prove that the fault was present at the point of delivery.<\/p>\r\n If you believe a Product is faulty, you should return the Product to us or the 3rd Party Supplier(s) in accordance with the Returns Procedure or the Returns Information received from the 3rd Party Supplier (as applicable) for the Products.<\/p>\r\n1. Information about us<\/h2>\r\n
2. How the contract is formed between you and us<\/h2>\r\n
\r\n
3. Delivery<\/h2>\r\n
4. Risk and Ownership<\/h2>\r\n
5. Price and Payment<\/h2>\r\n
6. Our Cancellation, Returns and Refund Policy<\/h2>\r\n