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Shipping Policy - Eve Pharmacy

Shipping Policy

. Delivery

1.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.

1.2 We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.

1.3 For certain bulky or heavy items, there may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.



If you have chosen next day delivery, provided one of our pharmacists is able to approve your order and does not need to request further information from you or provide further information to you, if your order is received by our pharmacists by:

  • 2pm Saturday to Thursday, you will receive your order by the next working day to the home or work address provided;
  • 5pm Saturday to Thursday, you can choose to collect your order from a Eve Pharmacy store from 1pm the next day. Note that collection is only available during store opening hours; as such please check your chosen store’s opening hours.

If your order for medicines is part of a larger order containing other Eve Pharmacy products which are not provided under this Service: a) your order will be confirmed after a Eve Pharmacy pharmacist has approved your pharmacy-only medicine, and if the medicine is not approved you will be informed by one of our pharmacists; and b) you will receive your complete order only when all items are available (including the pharmacy-only medicines, where the sale of such medicines has been approved and confirmed to you in writing). Owing to the additional time required to check, approve and possibly request further information before a medicine can be provided, orders including pharmacy-only medicines may delay the time it takes to receive your complete order.

Postage and Packaging

All items are posted to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. Due to the nature of these products, we advise that either you or a chosen representative is able to receive the order and place it in a safe place. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

Notification of errors

You should check the items delivered to you carefully and promptly upon receipt. If you believe that there may have been an error, or the items have been tampered with, you should contact us immediately and should not take or use any of the items.

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